Returns & Exchanges

Condition of items

Vintage items are often, although not always, pre-loved and in secondhand condition, which means that minor signs of wear and tear are to be expected. We careful inspected all of our items and endeavour to provide accurate descriptions and describe of any visible faults we find.

Refunds & postage costs

We grant refunds only in cases where there has been a major misinterpretation or in the very rare case where a major fault may have been overlooked. Mero Retro reserves the right to refuse refunds for reasons such as ‘change of mind’ or ‘wrong fit’ and it is our customers' sole responsibility to check item descriptions and measurements carefully prior to purchasing as all sales are final and all postage costs are non-refundable.

What if my item doesn't fit?

Please bear in mind that our recommended sizes are a guide only and should not be used alone to determine suitable sizing. We provide accurate measurements in all of our item descriptions to ensure that you purchase the correct size for you. We recommend that you consider the measurements provided and compare them to an item of clothing you already own, to ensure a perfect fit. Once again it is your responsibility to check measurements and sizing accurately. Please also be aware that some colours may be displayed differently depending on the monitor on which they are viewed.

What if my item didn't arrive?

In very rare circumstances an order may be lost or stolen in the post. Unfortunately this is beyond our control and Mero Retro cannot accept responsibility for lost or stolen parcels. We send our parcels via Royal Mail Recorded delivery for which we provide tracking numbers

Sale items

All sale items are strictly non-refundable.

How do I return my item?

If you receive an item which fits our refund criteria please use the form below to contact us within 7 days of receipt of your item, and we will respond quickly and accordingly. All refund items must be returned to us via registered post and once received and checked a refund will be issued.

Please post* all returns to: Mero Retro, 2 Bradbury Street, London N16 8JN, United Kingdom
*Please note that all postage costs are non-refundable.

For any other queries relating to refunds please use the contact form below

Thank you,
The Mero Retro team