Frequently Asked Questions

How do I place an order?
When you see an item you would like to purchase, simply click on "Add to My Shopping Cart" and continue shopping until you are ready to complete your purchase. Once you’ve finished browsing, click on "Checkout" to confirm your items after you have made any changes and updated as desired.

Please be aware that by clicking "Add to My Shopping Cart" you are telling our system you would like to purchase this item, in which it will be held for you for one hour to complete your order.
What payment options do you accept?
We accept:
  • Paypal
  • Debit/Credit card
  • Google Checkout
    Personal cheques or money orders are not accepted.
    What currency are your prices?
    All prices on our site are displayed in UK Pound Sterling (GBP) but can be converted to other currencies using the currency option in the menu at the top of each page.
    Will I be charged tax?
    Our prices shown on our website are inclusive of VAT.
    Please note that customers outside the UK may be liable for any relevant customs/import duties, foreign taxes or other fees, which may be imposed. The recipient of the parcel must pay these additional charges. Customs policies vary widely from country to country; therefore you are advised to check the latest applicable local requirements in your country before placing an order.
     
    How many days will I have to wait until my order arrives?
    We will dispatch your goods with 1-2 working days once you have place an order with us. We will send you an e-mail confirming that your order is on its way to you.

    Within the UK, all orders will be sent by Royal Mail recorded delivery and will be delivered within 2 - 5 working days.

    International orders will be sent by Royal Mail recorded delivery service and will require a signature.

    How much are the delivery costs
    Shipping costs are calculated at check out, but as a guide our standard shipping costs for small parcels are

    UK - £4.50 - Royal Mail
    EUROPE - £11.90 Track & sign delivery
    WORLDWIDE - £14.00 Track & sign delivery
     
    Please e-mail info@meroretro.com for any queries relating to postage and delivery. 
     
    How do I return my item?
    If you receive an order, which fits our returns criteria please contact us within 7 days of receipt of your item, whereby we will respond quickly and accordingly. All refund items must be returned to Head Office via registered post and, once received, a refund will be provided.
     
    Please address all returns to:
    Mero Retro
    2 Bradbury St
    Dalston
    London N16 8JN  
    United Kingdom 

    * All postage costs are non-refundable.
    What if my item doesn't fit?
    Please keep in mind our recommended sizes are a guide only and should not be used alone to determine suitable sizing. Accurate measurements are provided in all item descriptions to make purchasing the perfect size hassle free. We recommend that you consider the measurements provided and compare them to an item of clothing you already own, to ensure the right fit. It is your responsibility to check measurements and sizing accurately.
     
    Please be aware that some colours may be displayed differently depending on the monitor in which they are being viewed.
    My item didn't arrive, what should I do?
    In very rare circumstances an order may be lost or stolen in the post, unfortunately this is beyond our control and Mero Retro cannot take responsibility. All parcels are sent via Royal Mail Recorded delivery for which we can provide with tracking numbers
     
    All sale items are strictly non-refundable.
     
    For any other queries relating to refunds please contact us
    Sizing Chart

    Please use the size charts below to help you determine your size. As sizing and cut can vary greatly between brands, use the charts as a general guide to compare sizes and the measurements for listed item to ensure a good fit. If you need assistance selecting the right size, please contact us at info@meroretro.com or +44 (0) 207 6866807.

    Women's Clothing Size Conversion  (source: Wikipedia)

    UK 8 10 12 14 16
    USA 6 8 10 12 14
    Europe 36 38 40 42 44
    Japanese 9 11 13 15 17
    Bust 34" 36" 38" 40" 42"
    Waist 26" 28" 30" 32" 34"
    Hip 37" 39" 41" 43" 45"

     

    Shoe Size Conversion

     

    UK Sizing US Sizing AUS Sizing Europe Sizing
    2.5 5 3.5 35
    3 5.5 4 35.5
    3.5 6 4.5 36
    4 6.5 5 36.5
    4.5 7 5.5 37
    5 7.5 6 37.5
    5.5 8 6.5 38
    6 8.5 7 39.5
    6.5 9 7.5 40
    7 9.5 8 40.5
    7.5 10 8.5 41
    8 10.5 9 41.5
    8.5 11 9.5 42

     

    Vintage Sizing and Measurements

    Vintage sizing and modern sizing can be very different. Because of this, we provide detailed measurements of all vintage clothing to help you determine whether or not a garment will fit correctly. An assessment of the estimated modern size will be noted, as well as any sizes on the tag, but please refer to measurements to best determine fit.

    A good way to determine fit:

    * Find a similar item in your wardrobe.
    * Measure it according to our measurement guidelines.
    * Compare your measurements to those of the vintage item you are interested in.
    * You're done. If it's a good fit, make it yours!

    We do occasionally pin clothing to fit our models, so please read all measurements carefully. We do not accept returns for vintage merchandise that does not fit. If you have any questions about our sizing/measurements, please contact us at info@meroretro.com.

    Measurement Guidelines

    All bust, waist, and hip measurements are taken straight across while garment is laid flat. Please double bust, waist, and hip measurements.

    Clothing

     

    Shoulders Shoulder seam to shoulder seam
    Bust Armpit to armpit, and sometimes stretched for strapless or form-fitting pieces
    Waist Measured at the smallest part of the waist
    Hip Measured at the largest part of the hip, straight across
    Sleeves Shoulder seam to cuff; for dolman sleeves, measured from collar
    Length Top of garment, from shoulder seam to hem
    Rise Taken from crotch seam to top of garment
    Inseam Taken from crotch seam to ankle
    Swing Taken across bottom hem of garment, then doubled

     

    Shoes

     

    Length Sole of shoe, from toe to heel, measured on the bottom of the sole
    Width Measured at widest part of the sole of the shoe, typically at ball of foot
    Height From bottom of shoes (including heels) to top
    Heel Taken at the very back of shoe, from floor to top of heel